New Tickets sent from the online Support Portals are immediately added to the support queue. These will be addressed by the first available technician.
This support is available 8:30am - 5:00pm EST, M-F (except holidays - See Holiday Schedule for dates).
The Support queue is also periodically checked during off-time and holidays as well - in fact, the HelpDesk team can work on these tickets anywhere and at anytime they have computer and Internet access!
Tickets submitted through the Support Portals include information fields that greatly accelerate the ability to resolve issues quickly.